TERMS &CONDITIONS:
Order Dispatch Policy:
1. Orders once entered in
the system would not be cancelled unless the customer cancels the order through
the software.
2. The company is free to
dispatch partial quantity of the order unless the customer specifically mentions
so.
3. Pending orders would be
dispatched as and when the stocks are available.
4. Orders of the customer
would be entertained only if the payment and credit terms & conditions are fulfilled.
Goods Return Policy.
5. Goods once sold would not be taken back.
6. In case of defective goods or wrong dispatches
the return of material should be intimated to the Dispatch department in
writing within 15 days of the date of Invoice.
7. All returns made after 15 days of date of
Invoice would be liable for a deduction of 20% of the value.
8. All return goods shall be subject to approval of
the company and in compliance with the procedure of the company.
9. All charges (i.e., transportation, processing
fees, Taxes if any) charged by any third party shall be the responsibility of the
customer and shall not be reimbursed by the company.
10. The company shall reserve the right to refuse a
return of goods if
i.
The product is not in
its original container and / or not bearing its original label or with
illegible lot number.
ii.
Repackaged product.
iii.
Distressed product
damaged by fire, smoke water or any other perils or acts of God. Products
damaged by improper storage, handling or any other procedure not in compliance
with the standard “proper storage requirements” as needed in GMP.
iv.
Merchandise purchased or
otherwise obtained in violation of any Federal, State, or local law or
regulation.
v.
Products purchased on
the secondary or “gray” market or through any other channels outside the normal
course of business (Counterfeit, re-imported, diverted or product obtained
illegally), or from any other distributor.
vi.
Products labeled,
marked, coded, dated, damaged, soiled, or adulterated in any way.
Payment Policy:
1. Payment to be made in advance along with the
order.
2. Those customers who would like to avail credit
facilities would have to get prior approval from the company.
3. A credit limit will be fixed for the customer
and no dispatched would be made once the credit limit is exceeded. Dispatches
will resume once the customer reduces their outstanding.
4. Fresh credit limit revisions can be obtained
with permission from the company based on the value of sales growth every
quarter.
5. Customers who avail credit facilities would have
to clear their dues as per the terms & conditions of the contract between
company and customer failing which the further dispatches shall be stopped till
the dues are cleared.
Goods Tracking:
1. The Distributor is responsible for maintaining the tracking register for implants or other relevant documents to enable the traceability of implants at their end. The Distributor will maintain the details of implants in register or in other documents such as batch no. of product, Product Details like name, size etc., Consignee Details (to whom they have supplied the products) & other shipment details (invoice Number, Delivery Challan No. etc.). Also, the distributor is abided to show / produce this register & tracking details of Consignee to the Company Whenever required.
This policy shall
supersede and/or serve as notice of termination of any previous agreement or
policy, whether written, oral, or established through course of dealing between
the company and customer with respect to the subject matter thereof.
All legal matter subject
to Vadodara (Gujarat) Jurisdiction only.
The company reserves the right to change this policy at any time
without prior notice to other parties.